Misold package holiday and change incurring unexplained costs. - Complaint about Thomson - A Spokesman Said

Misold package holiday and change incurring unexplained costs.

Complaint about  Thomson  | AWAITING RESPONSE


Thomson

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No. 46 of 360 in Travel & Holidays

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Laura Redfern

27/02/2017

Misold package holiday and change incurring unexplained costs.

Complaint about Thomson

We booked our holiday in store with Thomson in Darlington. After booking my mother and father in law booked the same package using the online option. After hearing many stories about accommodation we havd booked and being warned it is not for a family with a baby we wanted to move accommodation, after being told in store at Middlesbrough that we would have to pay £50 per person amendment fee then the difference in cost of new accommodation we decided to choose a different hotel, looked online to see one which was the bear enough the same cost as our original booking . On doing so our mother and father in law rang online Thomson and were told £75 to change to new hotel and £50 each admin. They promptly changed, however we within minutes rang Darlington store who we booked with to inform us it would be £50 per person and then £480 for new hotel. Exact same travel dates, flights, same amount of travellers apart from a baby. All costs should have been the same, we were told as we booked 'in store' this was our amendment charge. Non of the 4 staff could explain why we were paying more, same standard room every detail the same and online prices hadn't changed at all within the 24 hour period of that day. Absolutely obsurd that we are Being scrutinised for using the store to book! Misold originally and now being charged unexplainable costs. Now £658 + £70 credit card charges have just been paid today as when we spoke yesterday the price is not the same today and has increased, again no valid reason for this.

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