Poor Service - Complaint about St Austell Brewery - A Spokesman Said

Poor Service

Complaint about  St Austell Brewery  | AWAITING RESPONSE

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Elizabeth Stewart


Poor Service

Complaint about St Austell Brewery

Last Wednesday 22nd February 2017 , my sister , myself and 4 cousins had arranged to meet at The Pedn Olva Hotel St Ives for a long awaited get together . On our arrival my sister and I were asked to wait while the young man who greeted us found our table . There was a table near us absolutely full of dirty dishes that had obviously just been left . When my family arrived we ordered our meals , when we finished the dishes were left for over 20 minutes until my sister moved them all to an empty table . We were then told we couldn't have any desserts as the kitchen was being refurbished . The table booking was made some six weeks prior to this day , why weren't we told that the kitchen was not working to full capacity , I can assure you we would have booked elsewhere as we were all disappointed and agreed that the service was terrible although there seemed to be a lot of staff floating about !

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