Poor service and communication still no quote - Complaint about RIGHTIO - A Spokesman Said

Poor service and communication still no quote

Complaint about  RIGHTIO  | AWAITING RESPONSE


RIGHTIO

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Bryce Cooper

27/02/2017

Poor service and communication still no quote

Complaint about RIGHTIO

After confirming the appointment for noon til 5pm for a quote for Bathroom refurbishment in Knutsford area on Fri 17 Feb 2017. They did not come. They did call at 5 35pm to say could they rebook it? I thought what cheek. So due to work committments I agreed to Monday 27th Feb for a quote. So they phoned and confirmed on Friday 24th. On monday I called at 13 15 I confirmed and the girl who answered had a nasty attitude when I asked who was coming to my home. But she did agree the time. So at 17 16pm I called and asked where he was they called the plumber who said it would be there before 7pm . Then a manager phoned back and at 17 27 and did apologise. saying the plumber would be there before 18:00. So at 18:30 I phoned again and cancelled as my mum is 86 years old and wanted to go to bed. My worry is that if Rightio are this bad for a quote what would they be like doing the job. Do not get Rightio to do any home repairs they have poor customer service and do not keep to times. They inconvenience customers and people.

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