Incompetent - Complaint about iSupply Energy - A Spokesman Said


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iSupply Energy

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Gill Smith



Complaint about iSupply Energy

I was switching to isupply and due to a technical mistake (my fault) they cancelled the switch. The issue is that despite them cancelling they proceeded to take direct debits from my bank account. I complained and asked them to refund the money that they had taken from my account. They said it would take 28 days to action the refunds. Even whilst waiting for the refunds they continued to take more direct debits. In the end I had to get my bank to make indemnity claims to get refunds and even after their intervention isupply still took another direct debit from me. The bank has now cancelled the direct debits but warned me that may not be the end of it. The bank staff said I should make a formal complaint to the Ombudsman but having done this in the past about a utility provider I know that it is a waste of time. I do feel that it is worthwhile informing others who may be thinking of switching to isupply of my experience of the incompetence of isupply

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