Thomson change 90 day seat booking rule for premium club without letting us know - Complaint about Thomson - A Spokesman Said

Thomson change 90 day seat booking rule for premium club without letting us know

Complaint about  Thomson  | AWAITING RESPONSE


Thomson

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No. 46 of 360 in Travel & Holidays

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Joseph Duff

27/02/2017

Thomson change 90 day seat booking rule for premium club without letting us know

Complaint about Thomson

Thomson How do you get away with it last year me and my wife booked our dream honeymoon with you to the tune of 6 grand plus to sensatori punta cana. We had the premium honeymoon swim up best room in the hotel and it was a complete disaster won't say anymore other than karma where good enough to wipe ur assessment and offer us a really run of our ruined honeymoon at sensatori mexico we could not have been happier. That is until we found out thomson have changed there 90 day policy to book ur seats if ur extra room extra leg room or premium club without letting us know. So we rushed to book our seats and guess what only rubbish premium seats left right at the back next to the toilet in in the middle yet we more than likely booked our seats before anybody a full year before our flight. This is not good enough this will not ruin our holiday but I will file a complaint in every possible way. I cant tell you how appalled I am. I'm certain with a change like this you have a duty to inform the customer to the changes made. I will be looking at dropping the premium club and from ever using you again in the future. We spend 20k year with thomson and will be sure we do not commend you again. There are plenty of other company's who will gladly take our money you need to sort it out bunch of incomparable incompetent morons

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