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delivery fail

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[DELETED BY USER]

28/02/2017

delivery fail

Complaint about DPD

I paid extra fee to get my parcel on time. Parcel number 15504551367895. Delivery driver failed to deliver it 4 times (21st February, 23d, 24th and today 28th February). Message on the dpd website states that parcel was refused as it was not required, however I was home when delivery should arrive. I contacted dpd customer service but didn't get clear explanation instead offered to book another day for delivery which is today and it was not delivered. If I choose option to pick up my parcel from depo will I get refund from dpd?

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Andy Webb | 02/03/2017 15:38 | VERIFIED

Hi Olga I'm sorry that your delivery failed. Drop us an email to [email protected] and we'll take a look for you Amy

[DELETED BY USER] [DELETED BY USER] | 02/03/2017 17:12

Hi Amy, Thank you for reply. Today my issue was resolved. Delivery driver couldn't find my address 5 times, so today my partner went outside to meet him. Finally I have my parcel!


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