Product Quality - Complaint about Thomas Sabo - A Spokesman Said

Product Quality

Complaint about  Thomas Sabo  | AWAITING RESPONSE


Thomas Sabo

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Rajat Roy

28/02/2017

Product Quality

Complaint about Thomas Sabo

Hello, I bought a ring for my wife on 6th dec 2016 from Thomas Sabo Westfield London store for our anniversary present . when she received the product duringour holiday outside uk in dec 2016 the ring was too big for her so we decided to keep it so that we can exchange. on return to UK in february 2017 we visited the store but the Manager of the store said she cannot do anything which as it was not within the 28day period and also the product was dirty and discoloured. we couldn't believe that because the product was in the box all the time so the 28 day period we could understand and was hoping to get the product resized but discolouration meant the product was faulty and as a consumer i had the right to complain. The lady was quiet arrogant and showed how glossy their products are and we were probably lying. but since then within 5 min i googled up and this discolouration of product is something very common with Thomas Sabo products. Me and my wife are totally upset by the store manager dealt with us and now we are hoping that what options we have if the actual product is faulty but we are outside the 28 day return policy. thanks.

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