Do not order from them! - Complaint about ACHICA - A Spokesman Said

Do not order from them!

Complaint about  ACHICA  | AWAITING RESPONSE


ACHICA

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Tricia Wiley

02/03/2017

Do not order from them!

Complaint about ACHICA

Having been a customer for many years but only ordering small items I ordered a sofa in October 2016 to be delivered the first week of December. We removed our sofa in preparation however the sofa has still not been delivered 4 months later!! I have received text messages at 5pm telling me it will be delivered the next day and been forced to take annual leave only to get another message the next day saying it won't be delivered! I had an impromptu delivery on a day I happened to be working from home only to discover after the delivery men had left that it was a chaise longue and not my sofa!! This is still sitting in my sitting room as they can't be bothered to come and collect it! The customer service staff are useless and rude. There is no communication to their customers and they constantly lie about when my order will be delivered. If you try to escalate the issue they have no escalation processes Achica are happy to take your money but not deliver the goods. They do not understand how important it is to value their customers. Please do not give them any of your money as they will rip you off. You have bee warned!

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