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Vets Now

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Johanna Richardson



Complaint about Vets Now

My beautiful 8y old weimaraner had an episode of GDV commonly known as bloat, we attended the emergency out of hrs vet in maidenhead, whom the out of hrs veterinary care was provided by VETS NOW. He died after being seen by this company. My dog has separation anxiety well known for this breed, they refused to let me stay with him, causing more anxiety which only worsens this very dangerous condition. My dog was discharged home, several hours later after the air was removed more than 2hrs after we arrived, when i stressed he still looked very unable and not at all well VETS NOW assured me he had been checked by 2 veterinary surgeons and assessed safe to go home and simply needs to sleep the sedation off and to call them if any concerns. 1hr after being discharged my dog was dead.: WHILE I WAS ON THE PHONE TO VETS NOW. To date its been 6m and no acceptable response to what happened to him has been offered or explained. Client care do not actually care at all and have a cheek to call themselves by this name. VETS NOW only care about how much they can charge you, when you try to pay the the verbal bill they issued your appointment the card payment system is never working, they will even ask you to put your card in..then they send you a much higher bill in the post stating the price at the time was simply an estimate...so why allow me to attempt to pay with my card if a figure had not already been calculated...this has happened on 2 separate occasions with VETS NOW. My dog suffered terribly at the hands of VETS NOW, my biggest regret is ever taking him there. sadly when an emergency situation occurs its very stressful and you will be directed to your usual vets out of hrs service provider, if this happens to be VETS NOW do not attend find another emergency vet. The vet in question has been reported to RCVS.

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