£100 refund not honoured - Complaint about Hotpoint - A Spokesman Said

£100 refund not honoured

Complaint about  Hotpoint  | AWAITING RESPONSE


Hotpoint

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Neville Balchin

03/03/2017

£100 refund not honoured

Complaint about Hotpoint

Booked an engineer to fix built in oven. Paid £175 up front and told if unable to fix only £75 call out would be payable. Was unable to fix. Made two calls to customer service and promised refund but not received. Sent e mail complaint and provided all information. Now told only £54.98 due but no explanation of how that figure was calculated and still no refund. Merely told the information I was given was a mistake and they would investigate by searching their phone records. Almost impossible to get through on the telephone and just going round in circles. The number I've been calling is 03448 224 224. can anyone help or advise

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