been charge for support service with out my autorisation - Complaint about Currys PC World - A Spokesman Said

been charge for support service with out my autorisation

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Florent Bataille

03/03/2017

been charge for support service with out my autorisation

Complaint about Currys PC World

I bought a laptop Toshiba I thought than a company like this can be trusted and will never charge you for something you are not signed up for. I just realized than in fact you can't trust a company like currys PC world cos have been charge about 7 pound each month without my accord for it for a support service you never use so I want to be refund for all the money ASAP cos your are not in the delay for debiting my account without my accord.

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KNOWHOW TOHELP | 06/03/2017 12:04 | VERIFIED

Hi Florent - thanks for getting in touch. I'm sorry to hear of your unwanted agreement, I can certainly cancel this for you. Please private message us with your full address a model number of your laptop. In regards to your request for a refund, sadly we wouldn't offer this as a mandate is signed at the point of sale and as such it's the responsibility of the customer to cancel. Thanks - Emily.


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