Chocking quality, awful customer service - Complaint about Serpent Urban Clothing - A Spokesman Said

Chocking quality, awful customer service

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Nylenka Paille

03/03/2017

Chocking quality, awful customer service

Complaint about Serpent Urban Clothing

I ordered 2 sweatshirts before Christmas and they both arrived super late (definitely more than 3 weeks). 1 of them wasn't the good size. But this is not the worst part. The quality of one of the products is so bad, you wouldn't even want it for free! Blurred image, green lines because of the printing, the sewing is ready to be torn, and there's even a hole!! I sent them pictures to prove my point, to what they said they will refund me. Since that? NOTHING ! They stopped replying to my emails. The quality of their products is disgusting, but it is their customer service that makes me sick. They products are way too expensive for what we get in return

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