Dpd nightmare. - Complaint about DPD - A Spokesman Said

Dpd nightmare.

Complaint about  DPD  | ANSWERED


DPD

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Neil Piper

03/03/2017

Dpd nightmare.

Complaint about DPD

I am waiting for delivery of a new mobile phone from Virgin. Virgin used Dpd to do this. Dpd tried to deliver phone but we were not in. At their suggestion we left a message on line for Dpd to drop this off at a local newsagent. Dpd seemed to register this but then tried to deliver to home address again. They then for some strange reason decided to return the mobile to Virgin rather than drop it the newsagents. 10 days later Virgin still haven't received the phone back. I still don't have a phone. At least I can talk to someone at Virgin, unlike Dpd. Hopeless.

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Andy Webb | 07/03/2017 13:33 | VERIFIED

Hi Neil, I am very sorry for the issues you have had with this delivery. If you could email us at [email protected] with your tracking reference we can look in to this for you. I look forward to hearing from you soon. (Shona)


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