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JANET WOOD

05/03/2017

POOR SERVICE

Complaint about Home Energy Services

On Friday 3/3/17 I rang HES about 1pm was on the phone for nearly half an hour and eventually I was told that an engineer would come out that afternoon to get my 84 year old mothers electric back on. I was told that I would get a phone call before they came. by 5pm no one had been so I rang back and was told it would be between 5.30pm-6pm. At 5.55pm I had a call from right trade to say that the engineer couldn`t make it that day and it would be the following day. I explained that this wasn`t good enough as my mum was 84, had no electric apart from lights she could have a hot drink, hot food no heating on and she had a lifeline in place. The person at right trade gave me another number to call, I called this number and was told someone would be in touch within the hour. By 7pm no one had been in touch so I had to get an emergency electrician in which cost my mum £70. he bypassed the RCD switch temporally and would come back on March17th to finish the job as there was a break somewhere in the house. On Saturday morning I received a call from HES saying some one would be round that afternoon, I explained what had happened the day before and told them that my mother would be out all day on a trip they said that someone would come Sunday then I had a call again from right trade I explained to them what had happened and they said they would send an engineer out today in the afternoon The engineer came about 2pm this afternoon I told him what had happened on Friday he went out to make a phone call and when he came back he told me he couldn`t do the job as some one else had touched it. So we are now back to square one we have got to get the electrician back to finish the job and find the fault which is going to cost more money and my mum pays £480 a year for your services

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