Product Support - Complaint about Currys PC World - A Spokesman Said

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Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Amanda Kelly

06/03/2017

Product Support

Complaint about Currys PC World

I noticed a deduction of £5.50 that has been coming out of my account for the last 8 months. After a quick Google and read through this website it appears this is quite standard. I purchased my laptop back in July 2016 and when asked if I would like product support by your assistant I declined. If I declined why have you been deducting this from my account? I require you to cancel the "agreement" (which was not consented to) and refund the money taken without consent now totalling £44. Thanks.

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Amanda Kelly | 09/03/2017 11:08

No need for the backhanded non-apology. I'm sorry you feel it's correct to patronise customers.

KNOWHOW TOHELP | 09/03/2017 11:10 | VERIFIED

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