Paying for a phone I don't have for a year! - Complaint about The Phone Spot - A Spokesman Said

Paying for a phone I don't have for a year!

Complaint about  The Phone Spot  | ANSWERED


The Phone Spot

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Heather Menzies

06/03/2017

Paying for a phone I don't have for a year!

Complaint about The Phone Spot

I was contacted by Phone Spot last year about an upgrade(was & still am with EE). I agreed to the upgrade thinking that the upgrade was still with EE. Before the phone was sent, my current phone all of a sudden cut out and had no network. I checked my emails to find that I had an email from Phone Spot saying that a phone was on the way but to the wrong address. I rang them and they said they had cut my sim off as new sim and phone was on the way. I told them to cancel the phone there and then as it was being sent to an address I didn't live at and I was frustrated that they had disconnected my sim card even though I was still awaiting a phone. They confirmed this was ok and said they would process the cancellation. It is now March, 11 months later and I am still paying for a phone and contract I don't have. Phone Spot keep telling me I need to speak to EE as they will need to provide them with a final bill but EE are saying if they do that then my line will be cancelled.I have phoned several times and I don't have time to go over the same thing again and again, constantly being told different things by Phone Spot. I just need this resolved as I have spent the last 11 months paying out for a phone and deal I don't even have. Thanks,

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Steve Allott | 06/03/2017 17:29 | VERIFIED

Hello Heather, Thanks for your feedback. I apologise for the circumstances relating to your order. We understand your concerns and would like to investigate this further. Please call our customer support team on 01509 618 593. Chris | The Phone Spot Customer Support team


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