Not Complete - Breach of Contract - Complaint about Steve Brooks Kitchens - A Spokesman Said

Not Complete - Breach of Contract

Complaint about  Steve Brooks Kitchens  | AWAITING RESPONSE

Want to resolve an issue with Steve Brooks Kitchens?

Make a complaint

Or simply share your experience

Write a review


Compare & switch

User photo

Kirsty Bedford


Not Complete - Breach of Contract

Complaint about Steve Brooks Kitchens

Dear Steve Brooks Kitchens Ltd, Reference: Breach of contract As it has not been possible to resolve this matter amicably, and it is apparent that court action may be necessary, I write in compliance with the Practice Direction on Pre-Action Conduct. I entered into an agreement with your company on 16/06/2016. At the time of purchase I was advised by your representative Steve Brooks/John Dare that the service/goods would include: 1 - The Bathroom fit date on 11/07/2016 Craig/Mark – This was postponed twice at 1 days notice! 2 - The Bathroom would be complete in 5-7 days – The work is still not complete. 3 - The Bathroom would consist of the following; • Shower Bath and Sink, - Sink enamel is damaged! • 2 draw unit, - Bottom draw of unit is faulty! • LED mirror 6, - I received a battery operated with no LED lights, only an effect! • W/C soft close, - Complete. • Chrome Rad, - At the time of agreement I was told I would receive a tall chrome Radiator! • Chrome valves, - Complete. • Ceiling White Cladding, - Part of ceiling missing! (This has been resolved elsewhere!) • Grey tiles floor to ceiling, - Complete • 4 LED lights with1 Fan light, - This was not well planned as you should have known due to a loft conversion they would not be enough room, I had to then have the ceiling lowered just to allow for spot lights, which cost me £100. I have been left with 3 spot lights and a fan! • 3 Shelves, - Complete • Silver Trim around the door frames to finish the tile work. – Not even started! • Knock out the cupboard space, as per the surveyor’s final plan. – Complete, however the cupboard bottom should have the same as the bathroom floor (White non slip flooring) the builder Craig used plastic tile flooring to which I agreed in the short term as I did not want to be left with ply wood! • Leave me with a beautiful complete bathroom. – Far from beautiful or complete! 4 - The base of the cupboard space would be material used which is same as bathroom floor. 5 - Organise and pay for my own skip (4yd) – This was unusual to me, however I felt intimidated and did not question it. 6 - Survey date 18/06/2016 – Complete however, issues surrounding a fan light to be fitted was not picked up! 7 - 40%dep, 40% start of works, 20% completion cash fitter, Surveyor £140 cash. – All paid! I paid Craig in good faith, yet you have deliberately sent him to new jobs in order to start them so you get another pay day. 8 – Invoice via email – Still not received! 9 – Produce a 5 year guarantee. – Still not received! From you I am claiming a full refund of the money paid, £4500. I have calculated this sum as you have breached the contract which was set. Listed below are the documents on which I intend to rely on in my claim against you: All correspondence including email, text and letter, Photos, Contract. In accordance with the Practice Direction on Pre-Action Conduct I would request that you provide me with copies of the following documents: • Final Invoice. I can confirm that I would be agreeable to mediation and would consider any other system of Alternative Dispute Resolution (ADR) in order to avoid the need for this matter to be resolved by the courts. I would invite you to put forward any proposals in this regard. In closing, I would draw your attention to paragraphs 15 and 16 of the Practice Direction which gives the courts the power to impose sanctions on the parties if they fail to comply with the direction including failing to respond to this letter before claim. I look forward to hearing from you within the next 7 days. Should I not receive a response to my letter within this time frame then I anticipate that court action will be commenced with no further reference to you. Yours faithfully, Kirsty Bedford

  • supporters 0
  • social reach 0

Steve Brooks Kitchens has not yet responded

  • Conversation with company (0)
  • User comments (0)

See previous messages

See previous comments

Please sign in to comment.
  • Reviews
  • Complaints

1 review of Steve Brooks Kitchens

Write a review

2 other complaints about Steve Brooks Kitchens