Absolute rip-off! - Complaint about EHIC Direct - A Spokesman Said

Absolute rip-off!

Complaint about  EHIC Direct  | ANSWERED


EHIC Direct

4 stars

No. 7 of 134 in Healthcare

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Mark Clowes

07/03/2017

Absolute rip-off!

Complaint about EHIC Direct

Can't believe I fell for this - obviously designed to dupe busy people who miss the small print into paying £34.50 for something which they could easily get for free on the official Government site. The text on their website which appears at the point the fee is revealed: "In January 2016 the NHS changed the way that applications are processed. There is now a registration process in place when making an application" implies that the fee is imposed by the NHS, rather than for an additional "checking" service as claimed elsewhere on the company's site. I realised what had happened almost immediately afterwards but couldn't cancel as there was a lengthy queue to speak to someone (on a premium rate phone number, of course) and the e-mail confirmation came from a "noreply" address. Money down the drain.

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EHIC Direct | 17/05/2017 16:30 | VERIFIED

Thank you for reviewing our service. We are sorry to hear that you are not satisfied. Please can you call one of our customer services team with your reference number so that we may resolve the issue at hand - 0303 0314 779 Monday - Friday 10am-5pm . Kind regards Customer Services Ehic Direct 0303 031 4779


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