Driver couldn't find address. - Complaint about DPD - A Spokesman Said

Driver couldn't find address.

Complaint about  DPD  | ANSWERED


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Becky Lazell

07/03/2017

Driver couldn't find address.

Complaint about DPD

Apparently the driver couldn't find my address today when attempting int to deliver. This I very must doubt was the reason. Our house is VERY clearly marked, with a huge white number on gate post. The road we live on is very well known in the area so it baffles me as to why a "local driver" wouldn't be able to locate us. All other houses are also clearly marked with numbers around us. Several other packages have been delivered today with no issues what so ever. It's even more enfuriating when you aren't even properly alerted that you won't be getting your package. No email, no text, no call. It's only when you log in to track your parcel that you find out you won't be getting it. It also gives no information when the delayed arrival will be! Not great service...

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Andy Webb | 09/03/2017 11:31 | VERIFIED

Hey there Becky, I am really sorry that our driver sruggled to find your address upon attempting your delivery. We will always notify your by text and/or email about your delivery if your sender gives us those contat details for you, so agai spologies that on this occuasion you did not recieve any notifications. Send us over an email to [email protected] so we can look in to this. (Shona)

Andy Webb | 09/03/2017 11:32 | VERIFIED

Hi Becky I'm very sorry that the driver couldn't find your address, especially if it' a well known area. Please drop us an email to [email protected] and we'll look into this for you Amy


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