Drive dynamics refuse to refund - Complaint about Drive Dynamics - A Spokesman Said

Drive dynamics refuse to refund

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Catrina Wilmott

07/03/2017

Drive dynamics refuse to refund

Complaint about Drive Dynamics

This is an email I sent to their custimer service explanning what has happened. My name is Catrina. I would like my full refund for my lessons I booked with Drive Dynamics school of motoring on the 16th January 2017. My total payment: £273.95. I have attached 3 images to support my claim. Drive Dynamics driving instructor never contacted me. I contacted your company to find out what happened; I called customer services numerous times, on two diffrent occasions your own company contacted the driver and gave him a 24hr deadline to contact me, I wrote to customer services as I was told I need it in writing, and spoke to your most unhelpful and abrupt member of staff over the phone. I'm not a happy about the way your company has treated me, i'm a paying customer. When I called after the 14 working days to ask where my refund was, I was told your company needs another 48hr deadline, and they still have not got back to me! Drive Dynamics was very quick to take my money; however when your company has to give me my money back due to your own driving instructors negligence, there seems to be a problem. I'm am disappointed that I have not received my full refund with the 14 working days as written on your own policy. I have followed your companies policy step by step but your members of staff have not. This is absolutely disgusting behavior from Drive Dynamics. I would like my full refund of £273.95 from Drive Dynamics school of motoring within 24hours. From Catrina

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