Delivery damage disgrace - Complaint about DPD - A Spokesman Said

Delivery damage disgrace

Complaint about  DPD  | ANSWERED


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Danielle Smith

08/03/2017

Delivery damage disgrace

Complaint about DPD

I ordered a collection of baking products from cake craft and the delivery failed even with neighbours that I know at least one was in, but besides that when I finally got the delivery many days later the condition of the packaging and the products was beyond belief. I had a large bucket of frosting very sturdy plastic bucket cracked along the base, now rendered useless as it is no longer safe to use. Edible paint lid cracked so cannot keep it air tight. The delivery driver apologised for the packaging and said i dont think anything is missing as i cant see it on the van, thats how bad the packaging was, products spewing out everywhere, these are expensive products and where needed in a swift time hence why I requested next day delivery. There was even a note on the door that was on the picture they sent of the front door. We have cctv and can see that the driver only knocked at 1 neighbour. Extremely dissatisfied and out of pocket for over £30. Not happy

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Andy Webb | 09/03/2017 11:37 | VERIFIED

Hey there Danielle, I am so sorry about the condition that your baking products turned up in, this is not our usual standard. I would advise that you contact the sender and request a damaged claim so you are not out of pocket for this. Please email us at [email protected] so we can discuss this further. (Shona)


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