MyGeekBox will not allow me to cancel my subscription - Complaint about My Geek Box - A Spokesman Said

MyGeekBox will not allow me to cancel my subscription

Complaint about  My Geek Box  | RESOLVED

My Geek Box

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Katy Sutherland


MyGeekBox will not allow me to cancel my subscription

Complaint about My Geek Box

I finally received my first shipment (after being charged twice by this point) and it was not what I expected. I requested that my account be cancelled and the company refused to do so. I will be filing a complaint with the BBB, Attorney General, and my bank to file a chargeback if that's what it takes for me to resolve this (if My Geek Box continues to refuse to do the right thing). Here's my request to cancel and their response: -- Thanks for contacting us at My Geek Box USA. Please do not reply to us at this e-mail address as we will not receive your message. This is an automated response. For your records, your original query was: I want to cancel my subscription. I am not happy with what I received and have already been billed twice with only one package shipped. Please cancel my subscription and confirm via email. One of our customer services advisors has reviewed your query and we are able to confirm the following: Hello Katy, Thank you for getting in touch about your subscription. I can advise the February box was dispatched to you on the 21st, delivery can take up to 30 days. Payment for the March box was taken on the 1st, payment is taken at the start of every month and the box dispatches towards the end of the month. As you have subscribed to a 12 month subscription I am unable to cancel this subscription for you at present I do apologise. If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help. Kind regards, Matthew My Geek Box Customer Service Team If you have any further questions, please login to Your Account where you will be able to request more information. We try to make contacting us as easy and convenient as possible and want to answer all your questions fully. Our Frequently Asked Questions may be able to provide you with the answer you are looking for. To respond to this thread, please log into your online account and reply through the message centre. Many Thanks, My Geek Box USA Team

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Katy Sutherland | 11/04/2017 13:07

The resolution was that I cancelled the card GeekBox was using, so they finally cancelled my subscription. While some customers may love their product, I did not and it should not have been this difficult to cancel a subscription upon receipt of my first delivery. I do not recommend this company to anyone. Terrible customer service and operations!!

Katy Sutherland | 11/04/2017 13:07

Terrible company.

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Katy Sutherland | 28/03/2017 13:01

Still no confirmation that my account is cancelled. I am very disappointed in the product and the standard of service this poorly run company has provided.
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