product support charges - Complaint about Currys PC World - A Spokesman Said

product support charges

Complaint about  Currys PC World  | ANSWERED


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Pablo Labandeira

08/03/2017

product support charges

Complaint about Currys PC World

I purchased a Samsung Tablet from PC Currys on Oxford Street in September last year. Lately I have noticed charges in my credit card for "product support ag" which I hadn't been notified of or agreed to. As a non-UK resident, I can not use those services and neither do I want to be charged for them, especially when I did not agree to purchase them. Therefore I want those charges to be suspended, refunded, and I also require compensation for the interest my credit card charges besides the increase in the fee due to the conversion rate.

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KNOWHOW TOHELP | 09/03/2017 13:07 | VERIFIED

Hi Pablo, thank you for contacting us with regards to your Support Agreement. I am sorry to learn that you were not aware of these charges but when these are taken out the details are provided at the point of purchase and can be found on the purchase receipt. I will be happy to cancel the support agreement as requested, but I must inform you that the agreement has a worldwide cover condition which

KNOWHOW TOHELP | 09/03/2017 13:09 | VERIFIED

you may find beneficial. If you wish to go ahead and cancel that will not be a problem. Due to the aforementioned information that I provided, we are not in a position to offer you a refund on the payments that you have made. - Rich D


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