Tickets for Depeche Mode, got charged way more than agreed to pay! - Complaint about viagogo - A Spokesman Said

Tickets for Depeche Mode, got charged way more than agreed to pay!

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Petra Novakova

09/03/2017

Tickets for Depeche Mode, got charged way more than agreed to pay!

Complaint about viagogo

HI, last night i bought two tickets for Depeche Mode concert. Each advertised for 227eur. I was aware this was already hugely overpriced ticket, but woudl be fine to pay. As such proceed to payment, total 455 - when I clicked confirm, to confirm an amount of "455 eur", AFTER the payment was processed I got a standard bank message : "congratulations, your payment wass uccessful - 616euro"! I did not agree to pay this price. Later I received tickets-69euro each, real price on someone else's name. Wonder if they are even valid! When I received an email with charges, i got charged over 120 service cost, then taxes and some handling fee...170euro more than i AGREED to pay. I called my bank immeditaely after the transaction asking them to stop the payment, as I nearly collapsed having seen what i had been charged, and again was speaking to them this morning, but there doesnt seem to be much they can do. Anyone out there can help? Am I not protected under any law - final price I agreed tp pay was 455! Is there any National Organisation in The Netherlands I can report it to? And obviously- there is no valid contact number for them, neither email. It is either fax or doesnt work. How this can happen? How a company can operate like this giving false/misleading information and there is no protection to buyers? Just wondering as I hear about scams etc, but did not think these things to be happening so officially, so openly and on a global scale.

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