No Checks & left freezing with no heat, hot water or cooking facilities - Complaint about National Grid - A Spokesman Said

No Checks & left freezing with no heat, hot water or cooking facilities

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kay knight

09/03/2017

No Checks & left freezing with no heat, hot water or cooking facilities

Complaint about National Grid

**COMPLAINT!** I wish to log a formal complaint regarding my treatment today. Firstly I wish to complain about the incredibly rude middle aged irish engineer job number 3002731319 you sent to my house today who without my consent has such off all the gas to my house. He did no checks what so ever to ascertain any there were any leaks. I had already spoken to your call centre team only momentis before to tell them a) i was on my way to the hospital for an appointment and they had agreed someone would arrive after 2pm. B) there was no smell of gas. c) I have a new functionalCO alarm in the correct position which was not registering any issues. D) british gas had not visited the property to confirma aleak E) the boiler was only serviced 2 weeks ago, F) I see from the literature stuffed through my letter box that at the very least a visual inspection should have been made. I Am now left i a freezing cold house with not heating, hot water and no way of cooking with a streaming cold - welldone National Grid! I want raisee this as a formal complaint and I will expect an appology and National Grid to cover the cost od reigniting my AGA

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