I have been waiting for a refund for two months! - Complaint about VGMedispa - A Spokesman Said

I have been waiting for a refund for two months!

Complaint about  VGMedispa  | AWAITING RESPONSE


VGMedispa

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Ekaterina Kearns

10/03/2017

I have been waiting for a refund for two months!

Complaint about VGMedispa

VGmedi SPA's customer service is an absolute joke. They were really eager to sell me a procedure in the Manchester branch, which i agreed to and paid for in December. When I came to have it done early Jan, the nurse said that I couldn't have it, that it was obvious I couldn't have and that I shouldn't have had it sold to me. They agreed to refund me. I have requested the refund from their customer services, who advised that indeed, the refund is authorised and will be processed shortly. That was early Jan. I am still waiting for it. Needless to say I chased numerous times by phone and email, got promises every time but no refund. And I have not had a single apology for the delay!! This is appalling, I WILL NEVER USE THEM AGAIN!

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miriam albuixech | 13/04/2017 11:04

I bought 6 sporano laser sessions with VGmedispa because they say I can have my first session in April. They book my patch test on the 11th and my first session on the 13th. Both has been cancel and they don't give me any other sessions until the end of may, when will be too late to have a treatment before Summer. OF coruse they don't want to give me a refund, or any other solutions

miriam albuixech | 13/04/2017 11:04

I bought 6 sporano laser sessions with VGmedispa because they say I can have my first session in April. They book my patch test on the 11th and my first session on the 13th. Both has been cancel and they don't give me any other sessions until the end of may, when will be too late to have a treatment before Summer. OF coruse they don't want to give me a refund, or any other solutions

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