DPD Dont Deliver - Complaint about DPD - A Spokesman Said

DPD Dont Deliver

Complaint about  DPD  | ANSWERED


DPD

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No. 5 of 35 in Delivery

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Zoe Costigan

10/03/2017

DPD Dont Deliver

Complaint about DPD

Took a morning off work..... sat in the front room waiting for the parcel.... followed its delivery...yay 4th in line would be here in 15mins...... Never arrived ... An hour later i get a message to say they tried to deliver but nobody was home. This is impossible, they had to walk past me to get to the front door, i have a dog that barks loudly when anyone approaches the house, no calling card left although it says so online. None of this would be a problem if it was possible to actually speak to someone at DPD when it goes wrong (again impossible). Clearly the driver has gone to the wrong address, they have a contact number why don't they use it. Now i have to wait until Monday for the parcel which was intended to be my sons birthday present for Monday. Very frustrating.

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Andy Webb | 27/03/2017 09:07 | VERIFIED

Hi Zoe, I'm really sorry to hear this, it's really not good enough especially being that it was your son's birthday. If you send over an email to socialmedia@dpd.co.uk I'll have a look into this for you and find out what went wrong. Shona


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