Cancelled gym membership in writing but they kept taking payments for 10months for my wife & myself. - Complaint about Xercise4Less - A Spokesman Said

Cancelled gym membership in writing but they kept taking payments for 10months for my wife & myself.

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Xercise4Less

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Ross Tregembo

11/03/2017

Cancelled gym membership in writing but they kept taking payments for 10months for my wife & myself.

Complaint about Xercise4Less

My wife and myself took out 12month gym memberships in the February 2014, by November 2015 we had had enough of the gym being overcrowded, queuing to use equipment etc so decided to cancel our memberships, we did this in writing at the gym. In February 2016 I noticed that payments were still being taken by Harlands so my wife once again cancelled the memberships but online this time and so that was that...so we thought...but in the September of 2016 (very rarely check my bank statements) I realised again that they had still been taking membership payments from my account so this time I decided to cancel the direct debit with my bank because by this time they had already taken nearly £200 from my account for gym memberships that had been cancelled 10 months before. We now regularly receive threatening phone calls, emails and letters from them demanding over £170 for myself and over £170 for my wife, I'm very disappointed with Xcercise4less or Harlands or CRS or whatever else they want to call themselves and I have now given them 28 days notice in which to pay me back the money that they stole from my account before I take the matter to the claims courts.

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