Product support AG - Complaint about Currys PC World - A Spokesman Said

Product support AG

Complaint about  Currys PC World  | ANSWERED

Currys PC World

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Michael Hibbert


Product support AG

Complaint about Currys PC World

I found out last night that I have been charged £11 a month since March 2014 for a service contract on a laptop i bought. I never agreed to anything like that! When i called the number (on my bank statement) It was Currys PC World KnowHow. They said they would stop the payment but would not refund me for almost £400 pound they have charged me. My bank knew about this scam straight away but are unwilling to challenge the claim. I am not happy. Any suggestions for next steps? Social Media? Citizens Advice Bureau? I feel cheated and don't want to leave this alone.

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Michael Hibbert | 14/03/2017 10:37

I have phoned to cancel the service plan (the was never any agreement) and lodged a dispute with my bank.

KNOWHOW TOHELP | 14/03/2017 13:54 | VERIFIED

No worries Michael, thank you for the update. We shall await details/instructions from your bank/card provider - Shaun

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