Spider in Heinz tomato soup - Complaint about Heinz - A Spokesman Said

Spider in Heinz tomato soup

Complaint about  Heinz  | ANSWERED


Heinz

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No. 5 of 143 in Eating & Drinking

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Debbie Carmouche

11/03/2017

Spider in Heinz tomato soup

Complaint about Heinz

I have just opened a can of Heinz tomato soup and poured into pan and a black lump came out - - I thought it was a tomato stalk so poured back into tin slowly to get it out but it is a spider - I have kept tin and spider - who needs to know about this from a health and safety perspective? Foid standards agency

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Heinz Consumer Care | 13/03/2017 11:20 | VERIFIED

Hi Debbie, apologies for the issue you have encountered with the Tomato Soup. Please call us or email to discuss this further. You can call us on 08005285757 or email us at [email protected] to log your complaint. Many thanks, Claire.


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Sam Butterworth | 10/07/2017 13:07

Hi Debbie, Could I ask you how this was resolved for you? We experienced this recently and reported it to Heinz, but they have attempted to dismiss the issue. I was surprised to find someone had so recently experienced the same issue! If you could give an update it would be much appreciated.

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