Took more money from my bank account - Complaint about Xercise4Less - A Spokesman Said

Took more money from my bank account

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Xercise4Less

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Kristine Auzina

11/03/2017

Took more money from my bank account

Complaint about Xercise4Less

My boyfriend used the xercise4less for several months but because our car broke down he couldn't make it to the gym so we decided to cancel his membership. First I cancelled direct debit and after that send them membership cancellation form which by the way is too personal. I shouldn't explain anyone what is my reason for cancellation that's my choice simple as that. Anyway as most of their members we received several messages from Harlands asking for a payment because they couldn't take it from my bank account. After that we received letter which explain what will happen if we are not gonna make a payment. We didn't want to get involved with debt collectors so I called xercise4less to make a payment trough the phone. The payment was around 34 pounds. Anyway I made a payment with my credit card and thankfully they cancelled my partners membership. Month after I received my credit card statement and it showed that they took 94£ instead of 34£. I nearly got a heartache I called them straight away and all they said is it's nothing to do with them. What a hall, that took my money and now it's nothing to do with them. Isn't that a crime? I call that a stilling. Any advice? Thanks

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