Illegal Direct debit - Complaint about Venntro - A Spokesman Said

Illegal Direct debit

Complaint about  Venntro  | ANSWERED


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lionel Rodriguez


Illegal Direct debit

Complaint about Venntro

I've just notice Venntro Media Group direct debit on my statement and did not permitted or agreed any transaction with a dating site, They have illegally take money out of my account since october of a sum of £29.95 And I wonder how they did it? I want to make a formal complaint and will ask a full refund from Venntro Media group Any help will be appreciate Thank you Lionel

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Venntro Venntro Media Group | 13/03/2017 11:08 | VERIFIED

Hi Lionel, thanks for getting in touch. We're a dating services company so if we're billing you, it will be for a subscription to one of our dating sites. So that I can look into which site you are being charged for, please could you share your email address with me? I will then be able to pass you on to our customer service team who will help you resolve the issue. Best wishes, Michaela - Venntro

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