Product Support AG - taking my money!!!!! - Complaint about Currys PC World - A Spokesman Said

Product Support AG - taking my money!!!!!

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Nathan Turner

13/03/2017

Product Support AG - taking my money!!!!!

Complaint about Currys PC World

I'm really upset to see money has been taken from my account over the past year without my permission. I have worked out that it relates to a purchase I made of a Samsung television from your Crayford store, early January 2016. I am assuming that 'product support AG' is some kind of insurance. I would never have asked for this as I would expect a brand new television and not break for at least 1 year! You have taken a total of £63 from my account. I would like the £4.50 a month stopped and for the stolen money to be returned. It is not good enough that a company like yours should just be able to start taking money from someones account without permission. It seems very underhand. If I hadn't of been able to google I would not have found out who was taking this money.

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Nathan Turner | 16/03/2017 11:17

Hi Tony, The card issuer is not the one taking my money. Curry's PC World have taken my money and who I have an issue with. I don't expect you to comment on individual cases - but my point is that by issuing refunds to other customers you are admitting liability and wrongful taking of their money. Why is it not the same for me?

KNOWHOW TOHELP | 16/03/2017 11:20 | VERIFIED

Hi Nathan, thank you for your continued contact. I do understand the comments you have raised. If you wish to raise a dispute over the payments, you would need to do this via your bank/card provider. Apologies - Shaun


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