Unsatisfactory workmanship and untimely service - Complaint about Elite Phones and Computers - A Spokesman Said

Unsatisfactory workmanship and untimely service

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Susan Pugh

13/03/2017

Unsatisfactory workmanship and untimely service

Complaint about Elite Phones and Computers

After being quoted a price and a time of 48 hours turnaround I sent my phone off for a new screen. I emailed them twice after the return date, and received no response. After repeatedly contacting them, I eventually have several responses with the same message of 'under testing'. After several more emails, and responses of 'will be completed tomorrow' and ' sent it back to engineer' I eventually recieved an email 16 days after sending my phone for repair. I asked for a reduction due to the length of time taken, however it was refused. After paying it took another 4 days until it was delivered. There was still glue over the screen and there are 2 linear scratches on the inside of the screen. Also, the original fractures are still visible in the top left hand corner of the glass. A totally unacceptable standard of workmanship and service

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