Joined up before it Middleton gym opened as a wheelchair bound person with one of their trainers. - Complaint about Xercise4Less - A Spokesman Said

Joined up before it Middleton gym opened as a wheelchair bound person with one of their trainers.

Complaint about  Xercise4Less  | AWAITING RESPONSE


Xercise4Less

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Hazel Maguire

15/03/2017

Joined up before it Middleton gym opened as a wheelchair bound person with one of their trainers.

Complaint about Xercise4Less

I joined up as they were advertising and signing people up in the shopping centre I have a degenerative neurological condition and wanted to maintain or slow down the determination. The trainer felt sure I could access some machine. Using my transfer board which I had with me. When I went round with my carer and a trainer it was evident the machines didn't lower to the height required it was just 2 or 3 I hoped to be able to use. We discussed it and not being advised what to to do I cancelled my direct debit then I found out I should have done it online which would mean I was giving them notice of my cancellation they would take more money and I wasn't giving notice I was never able to use any of the equipment.despite paying 19.99 and 9.99 my case was handed over to harlands with another 35? To pay. I have epilepsy also which has affected my cognitive functioning so this is a big worry for me. I was also told when I signed up don't worry if the gym is not suitable we will cancel your membership don't worry. Another man I spoke to sai we have a dozen wheelchair users use the gym no problem maybe some disability training might be helpful. Please can you resolve this issue for me? I have emailed customer support with copy of Drs letter. Thank you in anticipation of a successful outcome.

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