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Viagogo website Glitch - Concert Re scheduled - Complaint about viagogo - A Spokesman Said

Viagogo website Glitch - Concert Re scheduled

Complaint about  viagogo  | AWAITING RESPONSE


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carolina rico


Viagogo website Glitch - Concert Re scheduled

Complaint about viagogo

I was searching for official tickets to see Andre Rieu and I came across to Viagogo. The website, creates an atmosphere of urgency and panic with countless notifications to fans about queues of people waiting for these tickets, warnings saying how many tickets have been sold and that there are only a few left with clocks ticking down on how long the tickets will be held for. I was horrified to discover that what I have been charged is far far more than what they had been led to believe during the transaction process and I was waiting for a secure transaction confirmation from my bank before the money was taken but it never occurred so the money was taken unexpectedly. I contacted them but curiously, the first response from Viagogo, after refusing a refund, was to suggest me re-lists their tickets on their platform, even offering to help me do this, basically turning me into tout, and ensuring they make another huge fee in the process. I re- listed the tickets but no body was going to pay double of the price of the ticket so I decided to removed it from the list when I received an email from them telling me the concert was postponed and they will be email me as soon as the new event date gets announced. Now I found out that the concert already passed, I was not informed of the new date and they never acknowledged my request of refund on the first place.

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