Extra charges and broken parts - Complaint about Elite Phones and Computers - A Spokesman Said

Extra charges and broken parts

Complaint about  Elite Phones and Computers  | AWAITING RESPONSE

Want to resolve an issue with Elite Phones and Computers?

Make a complaint

Or simply share your experience

Write a review


Compare & switch

User photo

Paulina Wesolowska


Extra charges and broken parts

Complaint about Elite Phones and Computers

When I sent out my device, I was quoted 67.50 for repair and postage. Before I got a chance to read the email with quotation I received a phone call from the company so decided to book a repair in, there was no mention of extra VAT charges. Once the device was sent I was informed that it needs extra work which would cost additional £35 which was fine but when it got to payment stage I found out that not only I was charged extra VAT which was £20.50 but also postage charge which I have already paid was not deducted from overall price. The postage charge was removed after I have messaged the company. After many messages asking them to remove the VAT as I was not aware of it and getting nowhere, I have decided to pay the full amount and get my device back. Once I have received the device I have noticed that touchpad is no longer working and it was in full working condition before the repairs. So i the end, I have paid £123 for the repair when originad quotation was £67.50 and still need to get the touchpad repaired.

  • supporters 0
  • social reach 0

Elite Phones and Computers has not yet responded

  • Conversation with company (0)
  • User comments (0)

See previous messages

See previous comments

Please sign in to comment.
  • Reviews
  • Complaints

2 reviews of Elite Phones and Computers

Write a review

8 other complaints about Elite Phones and Computers