Extra charges and broken parts - Complaint about Elite Phones and Computers - A Spokesman Said

Extra charges and broken parts

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Paulina Wesolowska

15/03/2017

Extra charges and broken parts

Complaint about Elite Phones and Computers

When I sent out my device, I was quoted 67.50 for repair and postage. Before I got a chance to read the email with quotation I received a phone call from the company so decided to book a repair in, there was no mention of extra VAT charges. Once the device was sent I was informed that it needs extra work which would cost additional £35 which was fine but when it got to payment stage I found out that not only I was charged extra VAT which was £20.50 but also postage charge which I have already paid was not deducted from overall price. The postage charge was removed after I have messaged the company. After many messages asking them to remove the VAT as I was not aware of it and getting nowhere, I have decided to pay the full amount and get my device back. Once I have received the device I have noticed that touchpad is no longer working and it was in full working condition before the repairs. So i the end, I have paid £123 for the repair when originad quotation was £67.50 and still need to get the touchpad repaired.

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