Bad advice when purchasing computer - Complaint about Currys PC World - A Spokesman Said

Bad advice when purchasing computer

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Margaret Alexander

17/03/2017

Bad advice when purchasing computer

Complaint about Currys PC World

Hi was in currys PC world hamilton store looking to buy a laptop for a gift for my granddaughter for her university studies salesperson in store pointed me and advised on the best computer for her so bought this in good faith as I am not technically minded however my granddaughter has now told me that it's not suitable or fit for purpose as it's of poor specifications and has very poor processor etc.. it is only 3 months old and I'm not getting any help in the store I purchased this as they told me bluntly that the so called qualified salesperson who advised me on buying this no longer works there and said that they don't hold a gun to my head when buying products which I found absolutely disgusting way to treat a customer all I asked was to return this item for exchange to a more suitable computer for my needs. Yours Margaret Alexander

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KNOWHOW TOHELP | 20/03/2017 16:19 | VERIFIED

HI Margaret, I am sorry your laptop has not proven to be suitable for your granddaughter, my apologies. Regrettably I would not be able to comment on the conversation which took place in store at the point of purchase as I was not privy to it. In such circumstances I would recommend returning to the branch to voice your concerns, but as this has already taken place without success..

KNOWHOW TOHELP | 20/03/2017 16:20 | VERIFIED

..I can only extend my apologies that I am unable to offer further assistance on this matter. Thanks - Marcus


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