Ignoring request for refund on non-working vouchers - Complaint about GoGroopie - A Spokesman Said

Ignoring request for refund on non-working vouchers

Complaint about  GoGroopie  | AWAITING RESPONSE


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Angela Krause


Ignoring request for refund on non-working vouchers

Complaint about GoGroopie

On the 5th February I purchased 3 vouchers (2x vouchers for a English course ,1x voucher for IT course) i received the vouchers and did not try to use them for 24hrs as stated on the adverts. So when we tried to redeem the vouchers they were "not valid codes" after 4-5 days of trying I eventually contacted gogroopie to inform them of the situation, the replying email asked us to keep trying for 7 days more and they will ask the companies to reactivate the codes,after the 7 or so days still the same story of "not valid codes" so again I informed gogroopie of the situation again and I asked for a refund on all 3 vouchers and the replying email appologised for the inconvenience and wanted confirmation that I was asking for a refund on the 3 vouchers ,my reply was yes I would kinked a refund for the 3 vouchers. 2 weeks past and no refund and no contact made by them so I sent them an email asking for info on when they would refund the monies , and surprise surprise no reply or refund, so again 4 to 5 days later a sent another request for information on when I would be getting a refund and again a week later still no reply, so know I can't decide whether to go down the legal road or let my partners brother who is an editor for a military magazine with over 150000 subscribers to run the story of how they treat people in their consumer section.

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