Wrong Kitchen ordered - Complaint about Wren Kitchens - A Spokesman Said

Wrong Kitchen ordered

Complaint about  Wren Kitchens  | ANSWERED


Wren Kitchens

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Andrew MacDonald

17/03/2017

Wrong Kitchen ordered

Complaint about Wren Kitchens

asked salesman for a quote on one kitchen, which was given, we went ahead with the kitchen and signed contract for the kitchen we thought we had asked for. Kitchen now delivered only to find out kitchen not the one we asked for the quote on, although very similar i.e both called infinity plus, both white gloss & both handleless. Have found out salesman was new, no longer with the company. Wen want nothing to do with us now, we signed the contract to say that was the kitchen we wanted....how would we know the difference?

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Andrew MacDonald | 21/03/2017 18:09

Hi Adam, the Order number is 25377419 thank you

Wren Kitchens | 24/03/2017 14:40 | VERIFIED

Hi Andrew, As your case is with the Ombudsman, I'm afraid I'm not able to get involved. I've been advised that our team will provide a response to the Ombudsman today, and they will contact you directly next week. Regards, Adam


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