Payment should be more clear! - Complaint about EHIC Direct - A Spokesman Said

Payment should be more clear!

Complaint about  EHIC Direct  | ANSWERED


EHIC Direct

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No. 7 of 134 in Healthcare

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Nadia Morris

18/03/2017

Payment should be more clear!

Complaint about EHIC Direct

I needed to renew my EHIC as I am travelling in the next few coming months. I searched for EHIC renewal online and naturally, clicked on the top result, assuming it was a legitimate site. I had never heard of these "EHIC scams" before so was completely oblivious. I went ahead and filled out my details and put in my details for payment. I assumed this was the norm, even more so now due to Brexit. It was only after completing the process did I discover that this payment is actually nothing more than an admin fee for them and I can get the EHIC for free. I understand the idea of their service, however, I feel that the website is misleading in that the description of the service is very small and very easily missed. I am now terrified that these people have all my details on record and will continue to take money from me.This is something I really can't afford and ideally I would like to cancel this service, get a full refund and have confirmation that all my details they have will be deleted. I am only a young girl and everyone makes mistakes, so lesson learned, but I can't afford to have all my money taken from me.

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EHIC Direct | 17/05/2017 16:28 | VERIFIED

Thank you for reviewing our service. We are sorry to hear that you are not satisfied. Please can you call one of our customer services team with your reference number so that we may resolve the issue at hand - 0303 0314 779 Monday - Friday 10am-5pm . Kind regards Customer Services Ehic Direct 0303 031 4779


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