Unauthorised payments after purchase of a product - Complaint about Currys PC World - A Spokesman Said

Unauthorised payments after purchase of a product

Complaint about  Currys PC World  | ANSWERED

Currys PC World

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Alexander Briggs


Unauthorised payments after purchase of a product

Complaint about Currys PC World

I bought a television from Currys PC World in December of 2014. About a week ago I noticed payments had been coming out of my bank for product AG support. after further investigation I found out it is an after market care plan sold to me but not authorised i any way I can think of. After speaking to various people at Knowhow (the people who support products purchased from Currys PC World) and being sent round in circles I have managed to cancel any further payments from coming out, however I was told that I MUST have made a verbal contract and confirmed these payments when I entered my pin to pay for the television. Knowhow are not able to come up with any paperwork or signed documents that support my agreement to take money from me every month, in total over £150 worth of payments have been taken without my consent. When I was researching just what AG Product support was it seems I am not alone into being mis-sold these plans and there are plenty of other people who have had money taken from them unwittingly.

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KNOWHOW TOHELP | 21/03/2017 10:36 | VERIFIED

Hi Alexander, I'm really sorry to hear this. In order for me to look into this further, could you please provide me with your full name, address, postcode, contact number and make of TV. Once I have this information I will be able to advise further. Thanks. AK

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