Charged £35 for EHIC and no refund - Complaint about EHIC Direct - A Spokesman Said

Charged £35 for EHIC and no refund

Complaint about  EHIC Direct  | ANSWERED


EHIC Direct

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No. 7 of 134 in Healthcare

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sam peng

20/03/2017

Charged £35 for EHIC and no refund

Complaint about EHIC Direct

Complaint about Europeanhealthinsurancecard.org.uk or UKEhic.com(this is their email address) I went online to renew our EHIC card a few days ago. I used the MS BING search engine and the first hit was ukehic.com or Europeanhealthinsurancecard.org.uk. I was met with a "government-looking" website and assumed that the service was a paid service, filled out the form, and paid £35 by electronic payment. Just after the application being processed, my wife was back home. She told me that it should be free, and we HAVE ALREADY extended the EHIC card last year. I then checked NHS website which stated that the card was free and not £35. I then within half hour of my application process I tried to cancel the transaction through calls, from their website and emails. Calls just directed me to a recorded message and emails were not answered until second day and the customer services dept said that the transaction had been processed and cannot be refunded. The website and application process is very misleading in that the description of the service is very small and very easily missed, and we feel cheated somewhat by EHIC. This company now has got a lot of my private information now. I will be forwarding my complaint to Ofcom if no satisfactory resolution by them by the end of today. I am a pensioner and can not afford the money lost.

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EHIC Direct | 17/05/2017 16:24 | VERIFIED

Thank you for reviewing our service. We are sorry to hear that you are not satisfied. Please can you call one of our customer services team on 0303 0314 779 Monday - Friday 10am-5pm to resolve this issue. Kind regards Customer Services Ehic Direct 0303 031 4779


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