Kiko enigma lip pencil - Complaint about KIKO Milano - A Spokesman Said

Kiko enigma lip pencil

Complaint about  KIKO Milano  | AWAITING RESPONSE


KIKO Milano

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Sharon Healey

20/03/2017

Kiko enigma lip pencil

Complaint about KIKO Milano

I was very pleased when your shop opened in my town and hence bought various items for myself plus a lot for my niece on her 18th. I discovered that my lip pencil whilst originally was great, had hardly any lead in it and as I sharpened it I discovered only a third of the way down there was no more. I took this into the shop and although they could see the problem and agreed with me they would not give me a replacement unless I produced the receipt which I didn't have as I don't keep them and I didn't think it was necessary. Sadly no other solution was offered which disappointed me and I can't say I would either shop there or recommend it to anyone else.

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