Unauthorised payment - Complaint about Currys PC World - A Spokesman Said

Unauthorised payment

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Zoe Pacitti-Lamb

20/03/2017

Unauthorised payment

Complaint about Currys PC World

My stepfather bought me a laptop last year for my final year of university, which he payed for. However, when checking on my online banking I have an unauthorised payment of £30 taken out of my bank for Knowhow. On purchase of the laptop we bought an extra memory card for the storage of my laptop so it would never get full. I never authorised for the knowhow to be continued or put on for that matter. I would appreciate some help in to how I can complain and get my money back for the payment. Zoe

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KNOWHOW TOHELP | 22/03/2017 15:54 | VERIFIED

Thanks for getting back to me Zoe. I have requested the cancellation of the Cloud account. As my colleague advised the data will be deleted within 24 hours. I have also set up case CC3335955 and our Finance Team will call you within 48 hours to transfer the refund. I hope this helps. - Leanne S


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