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Complaint about 321 Travel

I booked a holiday for 5 people where i had great flights, times and hotel where details were provided over the phone. Days later was called to say they had no seats on date selected and cd in change to the previous day..on return from my holiday we had a flight from Tenerife to Belfast then Belfast to Gatwick. Different flight companies so geting baggage and rechecking in is required. Travelling with 2 kids also from 0600 to 1600 that evening is unacceptable. The people on other end are so rude and unhelpful except earnest who seemed to be looking for a direct flight home. Being terrified of flying also isnt at all helpful and making this whole holiday a regret. All i want is a direct flight from tenerife to gatwick as originally booked.

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321 Travel | 23/03/2017 13:21 | VERIFIED

To put into perspective you paid £1354.60 for your total return flights during Easter over the bank holiday. Inbound flights alone on the date you want with the 3 bags you booked are £1295.85 alone.

[DELETED BY USER] [DELETED BY USER] | 23/03/2017 13:39

I understand and must add ernest is doing his best to sort this for me. Just a worry.

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| 07/04/2017 09:52

You havent helped with direct flights on return either so i an fully expecting no problems with yourself complying to what i originally booked in first place. Cant believe the stress this has put myself under it really is shocking.

321 Travel | 07/04/2017 10:09

Again, you were offered the direct flights which were a huge difference in cost.

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