terrible service - Complaint about Jimmy Choo - A Spokesman Said

terrible service

Complaint about  Jimmy Choo  | AWAITING RESPONSE


Jimmy Choo

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No. 77 of 848 in Shopping

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wayne sinfield

21/03/2017

terrible service

Complaint about Jimmy Choo

i purchased a pair of trainers for £375.00 and had to exchange (don't do it). when i called up everything was fine and sent back to get a different size. Then i received the new pair which were fine, but then they took more money from my bank for no reason at all (375.00) again. I phoned up to complain and someone said we will sort this straight away and it will take 3-5 days to refund. I then get an email saying it was happening to a lot of customers who exchanged and offered me 10% of my next purchase. But still waiting on my money back 7 days later and jimmy choo customer service said we will deal with it and there was nothing they could do at this point. Quick enough to take the money but dont want to put it back. would never buy from these again

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