Worst customer service, 247 miss sell the product and dont deal with the claim and cheat customers. - Complaint about 247 Home Rescue - A Spokesman Said

Worst customer service, 247 miss sell the product and dont deal with the claim and cheat customers.

Complaint about  247 Home Rescue  | AWAITING RESPONSE


247 Home Rescue

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No. 56 of 542 in Other

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Ly Ly

22/03/2017

Worst customer service, 247 miss sell the product and dont deal with the claim and cheat customers.

Complaint about 247 Home Rescue

Dear sir, I have joined 247 home rescue on 19th feb with no excess fee. Around 15th march i have observed a issue with the hot water flow. I spoke to the team and requested for a engineer visit, the customer service said they need to charge £75 for the engineer visit, i asked why they said that is there policy and they can charge as they wish. But when i joined i was not told anything and mine is no excess fee. So i have raised a complaint, and also spoke to claims dept they said they will get the manager to call back in 48 hrs, it has been 9 days, no one called. Also for the complaint i have raised , they haven't dealt with it properly they have just closed it saying they can charge the customers as they wish. I asked them in that case why i was not mentioned in the first instance. I have asked about the cancellation policy they said 14 days, i believed there words and didn't check, when i checked after few days i noticed it is 30 days, this is how they give wrong information and miss sell the product and cheat customers like me. I haved called and spoke regarding the same, but they couldn't explain the same for wrong information given. I have asked for refund of the funds for the period i have paid, they said they can't refund. Because of this spam company i have lost my time of 28 days, if I knew this company is worst i would have never joined this company, they didn't refund the funds i have paid, even though i haven't used any services from them. They didn't deal with the complaint, customer service is very bad. Because of them i have to show to a private plumber. They didn't provide any compensation for the hassle,stress and the wrong information they have created. Please kindly raise a complaint with them. I would like to have my issue to be resolved and with the refund of the funds with the compensation for the hassle and stress created. Thanks

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