Fee for renewing EHIC not made apparent when applying. - Complaint about EHIC Direct - A Spokesman Said

Fee for renewing EHIC not made apparent when applying.

Complaint about  EHIC Direct  | ANSWERED


EHIC Direct

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Graham Wright

23/03/2017

Fee for renewing EHIC not made apparent when applying.

Complaint about EHIC Direct

I applied for my EHIC renewal through EHIC Dierect online 19th March 2017 and at no time was it made apparent that I would have to pay a fee for this. Upon finding out today that I have been charged, I have contacted EHIC Direct to cancel my application. They have informed me that my application has been processed and are unable to refund me. I have tried to contact them by phone only to be left in a queue. I have tried to fill in their complaints questionaire to no avail.

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EHIC Direct | 17/05/2017 16:30 | VERIFIED

Thank you for reviewing our service. We are sorry to hear that you are not satisfied. Please can you call one of our customer services team with your reference number so that we may resolve the issue at hand - 0303 0314 779 Monday - Friday 10am-5pm . Kind regards Customer Services Ehic Direct 0303 031 4779


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