still waiting for a refund afer 3 month!!! - Complaint about - A Spokesman Said

still waiting for a refund afer 3 month!!!

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fatima osman


still waiting for a refund afer 3 month!!!

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I purchased 4 memory foam mattress, it arrived and my mum opened 2 of the mattress and to realize, its not what we have asked for. I given them a call and wanted to exchange them for the right ones. I was on the phone to this agent who was dam right rude for over an hour. as the mattress I ordered wasn't mine I had to confirm with my mum, the lady on phone would uff and puff. she refused to exchange the opened mattress until I had to speak to the manager. which she agreed, but there was a delivery fee of £46 to exchange for all 4 mattress. I told them ill call them back after I make a decision with the new mattress I would like. I called back and the man decided he wanted £40 for each mattressif I wanted to returning them, or i had to purchase a mattress of there choice nearly £100 extra each, which I couldn't afford. I asked for them to take the mattress as my mum didn't like them and I wanted a refund with the rest of my money. I still had to pay £40 for each mattress so I could return them I have emailed Emma, and I have not receive a reply for over 2 weeks, Leanne replied saying that Emma is no longer working there and it will take sometime to catch up with Emma customers. I have again emailed and she was still chasing the refund. until today she isn't replying back nor have I received a refund. I am know sick and tired of waiting and will have to write a formal compliant to the head office as no one is dealing with this case. they were very fast at taking my money but cant seem to turn it back so as fast. I have never dealt with such lazy and crap customer service. they didn't even try to give any sort of goodwill to compensate. I am very appalled

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